Refund Policy

SocialFlare is a digital strategy consulting agency specializing in online visibility optimization, audience analysis, and AI-assisted marketing targeting.

The services offered consist of strategic and operational support aimed at improving digital positioning, online visibility, and the organic acquisition of a qualified audience.

Depending on the plan subscribed to, services may include positioning analysis, audience research, profile optimization, targeting recommendations, editorial guidance, and strategic monitoring.

Any objectives communicated are provided for informational purposes only and do not constitute a guarantee of results. Performance may vary depending on several external factors, including account positioning, industry sector, quality of published content, consistency of execution, and audience responsiveness.

Service delivery begins within up to 12 hours after order confirmation, unless a specific timeline has been agreed upon with the client.

Depending on the plan subscribed to, onboarding may include initial account analysis, strategic preparation, internal configuration, audience research, or the launch of initial support actions.

Any confirmed order initiates the start of a personalized service engagement.

A refund request may be considered when the service has not yet started or when no action related to the order has been initiated.

If no onboarding or service-related action has been undertaken within 10 days of the order, the client may request a full refund.

Once the service has begun, a full or partial refund may be granted depending on the progress of the project, actions already carried out, and resources already committed.

SocialFlare also reserves the right to propose, depending on the situation, a strategy adjustment, an extension of the support period, or an appropriate commercial solution.

Refunds will generally not be granted in the following cases:

• Change of mind after the service has started. • Failure to follow recommendations provided by SocialFlare. • Significant modification of the account or parameters necessary for service delivery without prior consultation. • Inability to properly execute the service due to incomplete, inaccurate, or missing information provided by the client. • Request made after the monitoring period included in the subscribed plan. • Voluntary interruption of the service by the client after it has started.

When the service requires adjustments, the client may contact SocialFlare to have their case re-examined.

After analyzing the situation, SocialFlare may propose a strategy adaptation, an extension of the support period, or any other solution deemed appropriate in light of the subscribed plan and the progress of the service.

Progress indicators observed during the support period are variable and depend on factors both internal and external to the service. They therefore cannot, on their own, constitute an automatic basis for a refund.

To initiate a request, the client must contact SocialFlare by email at the following address: [email protected].

The request must include:

• The client's name. • The email address used when placing the order. • The order number or project reference. • A clear description of the issue encountered. • Any relevant information to help review the request.

SocialFlare will review the request within 5 business days of receiving the complete submission.

If approved, the refund will be issued via the original payment method within 14 days of the request being validated.

In accordance with applicable provisions of the Consumer Code, the client acknowledges that service delivery may begin before the end of the legal withdrawal period, with their prior consent.

When the service has commenced with the client's consent, any cancellation or refund request may be assessed taking into account the progress of the service and actions already carried out.

For any questions regarding this policy or any refund request, you may contact us at the following address: [email protected].